HKA is one of the world’s leading privately owned, independent providers of consulting, expert and advisory services for the construction, manufacturing, process and technology industries.

As trusted independent consultants, experts, and advisors, we deliver solutions amid uncertainty, dispute, and overrun, and provide the insights that make the best possible outcomes a reality for public and private sector clients worldwide. Our experts have testified across the globe on many of the largest quantum, delay, engineering, and commercial damages matters.

As part of the HKA team, you can expect:

· A strong collaborative culture focused on providing outstanding client care whilst supporting our colleagues.

· The opportunity to be a key player in providing an exceptional experience for our flagship London office and contributing to the future success of our global business.

· The opportunity to work alongside a close-knit business support team, working closely with some of the best experts in the world.

The Opportunity:

HKA has an exciting opportunity for a dynamic, hands-on Office Manager to join our flagship London office.  We are looking for a polished, high-calibre, articulate, and energetic person capable of providing a first class office experience in our flagship London office to both clients and colleagues.

Our ideal candidate will be a strong leader with experience effectively managing people, a strong communicator, and a passion for high standards of excellence. You will be the key driver in ensuring our business support team provides seamless, first-class service delivery to a highly professional services office network across Europe.

• You will have a proven track record of working in a similar role and a minimum of five years' experience.
• You will consistently seek to drive excellence with our internal professional and operational colleagues, enhancing and encouraging colleagues to be highly effective and well-supported in the office.
• You will have a strong client-centric attitude, playing an important part in the HKA client and user experience by focusing on building a friendly and efficient rapport with and for our clients.
• This role reports to the Office Lead and is full-time. It is based five days a week in our London Office on Victoria Embankment.

Role and Responsibilities:

• Responsible for managing arrangements for guests and visitors, acting as the Welcome Officer for HKA in London, ensuring all guests receive a first-class welcome and service.
• Management and coordination of meeting room diaries and logistics; scheduling of appointments; and liaising with clients both face-to-face and over the telephone.
• Arranging catering for office events and meetings.
• Assisting with external client and office events.
• Supporting and, where possible, organising local staff events.
• Scheduling quarterly office staff meetings, including setting the agenda, arranging presenters, and managing the slide deck.
• Responsible for Health & Safety within the London office, including working with the European ISO manager to ensure the ISO accreditation processes for the London office are adhered to.
• Liaising with Landlord, Security, Reception, Post Room, and Building Maintenance division for all facility matters.
• Local induction and onboarding of new starters as well as offboarding leavers.
• Approval of invoices in line with Group Approvals Matrix and local budgets.
• Leading and undertaking necessary administrative tasks as and when needed to ensure that both the office and our service line teams are fully supported, and to maintain our record of high standards.
• Overseeing the operation of all European offices (Birmingham, Glasgow, Warrington, Durham, Madrid, Paris, Rotterdam, Amsterdam, and Dusseldorf).
• Ordering Business cards for all European locations.
• Managing accounts (coffee machines, groceries, fruits and milk deliveries, etc) for all UK offices.
• Assist with all lease renewals, office moves, fit-out projects, and maintenance for all offices in Europe.
• Line management of Office/ Facilities assistant.
• Be part of the CIT (Community Impact Team) and the London Social Committee.
• Assist and collaborate with the IT team with any IT/ connectivity issues in the office.
• Responsibility for all office communications and updates.
• Maintain office access control.
• Availability to travel to other office locations in the UK and Europe.

Skills and Experience:

Ideally, you will possess the following skills and experience:

• Strong, well-rounded experience in an Office Management role.
• A passion for excellence, client care, and providing a happy, efficient, professional, and well-run office experience.
• Excellent Microsoft Office skills, particularly in Outlook, Word, Excel, and PowerPoint.
• A friendly confident but approachable individual with first-class client service.
• Must have exceptional organisational and prioritising skills.
• The ability to build and develop strong relationships across all functions.
• Strong logistical experience, the ability to manage multiple tasks at once whilst still providing the same consistent service every time.
• Whilst not essential, experience of ISO accreditation processes would be preferred.

What we offer:

At HKA we recognise that our people are critical to our ongoing success. Our priority is to provide an inclusive and collaborative culture aimed at providing the best opportunities for our people to thrive and develop in their chosen career path.

Our Global Recruitment team is committed to providing an authentic candidate experience for all those who take the time to apply to HKA. We are committed to providing an efficient and insightful recruitment process giving candidates a true reflection of life at HKA. We are committed to responding to all applicants who apply by the closing date.